Privacy Policy

1. Introduction

Still Harbor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stillharbor.sbs (the "Site") or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register on the Site
• Fill out contact forms
• Subscribe to our newsletter
• Request information or services
• Report an issue
• Book consultations or services

The personal information we may collect includes, but is not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (processed through secure third-party payment processors)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time and date of your visit
• Referring website
• Other browsing statistics

This information is collected through cookies, web beacons, and other tracking technologies to enhance your browsing experience and analyze site usage.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Site and services
• Improve, personalize, and expand our Site and services
• Understand and analyze how you use our Site
• Develop new products, services, features, and functionality
• Communicate with you, including for customer service, updates, and marketing purposes
• Process transactions and send related information, including confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Types of cookies we use:

• Essential cookies: Necessary for the Site to function properly.
• Preference cookies: Enable the Site to remember information that changes the way the Site behaves or looks.
• Statistics cookies: Help us understand how visitors interact with the Site by collecting and reporting information anonymously.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Third-Party Services

Our Site may use third-party service providers to facilitate our services, provide the service on our behalf, perform service-related activities, or assist us in analyzing how our service is used. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party services we use may include:

• Google Analytics
• Facebook Pixel
• Payment processors
• Email marketing services
• Customer relationship management systems

Each of these services has its own privacy policies and practices, which we encourage you to review.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. However, despite our safeguards, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee its absolute security.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your electronically stored "personal data" to you via email or conspicuous posting on the Site without unreasonable delay.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access: You have the right to request copies of your personal data.
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +44 408 691 0354
• By mail: 84 Hughes Circle, Islachester, SL3 9LU, United Kingdom